Frequently Asked Questions

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WEATHER POLICY:

Weather Policy: There is no fee if your class is canceled by your instructor due to weather. All weather decisions are made the day of your booking. Your instructor will be in touch regarding any possible weather situations. This could include but is not limited to: lightning, rain, wind, high heat index, or low temperatures. If possible, you may reschedule for a later date.

If your class is interrupted by severe weather, your instructor will decide to either delay (up to 20 minutes) or cancel the class. There is no fee if your class is canceled early due to weather. You may rebook if possible.

Cancellations made within 48 hours of class start time will be subjected to a $50 cancellation fee.

Cancellations made within 24 hours of class start time will be subjected to a 50% refund of the total booking cost and a 100% refund for online tips.

Yay!! You booked a class with us!  We are just as excited as you are!  Click here for what to expect leading up to your class. We are planners and like the details just as much as you do. 

Go to our BOOKING PAGE. View what area you are going to take your class (ex. Gulf Shores/Fort Morgan or Orange Beach). Choose which Class you will take (ex. 101 Class for Beginners or 201 Class for Next Level). Click BOOK and it will show you the availability for the class you would like to take.

 No, we have group pricing. Your group size and class type will determine the cost. 

Other members of your group are more than welcome to observe. Only participating people are counted in the group pricing. 

If you are going to add or take away from the group size or want to change your sculpture choice, please let us know at least 24 hours in advance so we can make the appropriate changes. Once you have spoken to your instructor the day before your class, no further changes can be made to your booking. Please email us at contact@sandcastleu.com to change your booking details.

The instructor will be arriving at the address listed on your booking. This could be your rental house, condo, or public beach access within Gulf Shores, Orange Beach, Fort Morgan or Perdido Key. We call once parked and then we meet you on the beach. Please note, if parking is unavailable, please choose a public beach location or email us at contact@sandcastleu.com for assistance.

 If you are not staying directly on the beach but within walking distance, please add this as a note on your booking. If you are not within walking distance you can choose a public beach location for your class. Click Here for Public Beach Options.

 All tools will be provided for the duration of class by Sand Castle University. We do recommend you bring the following:

• Bottled Water
• Sunglasses
• Towel
• Sunscreen
• Creativity
• Cash tips are ALWAYS appreciated!

All ages are welcome in class! Children 3 years and younger may participate with an adult or hang out while class is in session. We do not count them in the total number of participants . 

We do not currently have tool kits for sale. We have provided a list of tools that we currently use for reference. Stay tuned though. We are working hard to get something together for you to purchase.

You can choose the class that best suits your skill level and choose between a traditional sand castle or a wide variety of sea creatures.  Each class has the options listed under the description. You will then select your creation during the booking process.

Of course! Sand and water are the two main ingredients to our sculptures. Please dress with that in mind.

Please do and tag us if you post them! We are on Facebook, Instagram, YouTube and TikTok.

Our classes book up fast! We do not currently have a waiting list option. Please keep checking our online calendar to see any available classes. Any cancellations or new openings are immediately shown on our calendar. To check the calendar, click book now. Continue through class booking until you see  Book Online Real-time Availability Calendar.

If you are unable to make it to your already scheduled class, please NOTIFY US AS SOON AS POSSIBLE.  There is no cancellation fee if you reschedule the class for a later time.  

Cancellation Refund Policy:

48 HOURS BEFORE class start time: full refund.

48 to 24 HOURS BEFORE class start time:  cancellations made within 24-48 hours of class starting with no rescheduled date will be subjected to a $50 cancelation fee.  

24 HOURS BEFORE class start time:  cancellations made 24 hours or less of class start time will be subjected to a 50% refund of the total booking cost and a 100% refund for online tips.

Check WEATHER POLICY FAQ for weather cancellation policy refund information.